• This is a temporary page for an issue affecting WiFi Hidden Camera models.
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The cameras that are still not able to be viewed remotely will show 'Logging-In' then eventually will change to 'Request Service' and/or 'Camera Offline'. If your camera works normally at the main camera location and you still experience these messages when you try to access it from a different/remote network then we would recommend trying to connect once per day to see if it eventually begins working again.

• WORKAROUND INSTRUCTIONS ARE NOW AVAILABLE - READ INFO AND SEE LINK BELOW

  Our company has developed an IT network based workaround solution for many of the cameras that are affected by this issue that allows them to be viewable outside the local network and allows the recordings from the memory card to be played-back on computers, smartphones, and tablets using the web browser interface (instead of an app).
  To us it is worth noting that we are the only company who has developed a viable workaround for their customers that we are aware of. Going forward we are also continuing to work on other workaround solutions and if successful we will make them available too.

  • If you have a camera that is affected by this issue then we would strongly recommend trying a live demo of our company's workaround solution by connecting to our demo camera using the link below.
    After logging-in to this demo you can view a live camera in our showroom in Colorado Springs, Colorado using the workaround solution method.
    IMPORTANT: You can use any PC, smartphone, or tablet to view this workaround solution demo however every device experience is different.

    • The BEST workaround solution interface method (by far) is when using the 'Internet Explorer' browser interface on a Windows PC. For the best experience it is very important to only use the 'Internet Explorer' browser and that is NOT the same as the newer 'Microsoft Edge' browser. Using the Internet Explorer interface with the plugins installed you will experience nearly full-motion video streams from multiple cameras, have full access to all the menu features, and the ability to playback recorded videos from the memory card.
      All of the other interface methods will work to let you view the live video however they are much more limited in video frame rate performance and other capabilities.
      The next best experience would be using Android smartphones and tablets using the MPEG option for non-IE web browsers.
      The most limited experience is when using the iPhone/iPad. For those devices after we tried every option from our testing the best iPhone/iPad experience is by using Safari then choosing the Mobile Phone option from the main menu.

  • http://palmvidserver.dyndns.org:2040/

  • If after viewing our demo you are interested in implementing the workaround for your cameras then please read the information and locate the link to the instructions below.

WORKAROUND INSTRUCTIONS:

We are making the instructions for this solution available for FREE to our customers and others who can do the work themselves.
This IT networking based workaround solution requires all of the following:

• A Windows computer at the camera location (laptop or desktop) connected to the same local network

• Administrator name and password user access to the router at the camera location

• The technical ability to configure the camera(s) to a local static IP address plus the ability to configure the port-forwarding features and Dynamic DNS features of the router.

• A public static IP address assigned to the router at the camera location. As an alternative the router can still use a dynamic public IP address provided that a free or paid 3rd party Dynamic DNS service will be subscribed to and configured on the router instead.

After this workaround solution is setup correctly the camera will be viewable outside the local network on computers, smartphones, and tablets using the web browser interface (instead of an app).

Please note this solution will work well for most users however it is more complex and not as user-friendly as the app so it is not recommended for everyone. It is also well beyond the scope of our normal free product technical support so we will not be able to configure this workaround solution for free. If you are not able to apply this solution yourself then it will require asking a family member or friend who is technical enough to help you, or you will need to hire an Information Technology (IT) expert.
Customers not wishing to attempt this setup themselves may choose to hire our technicians to perform a remote PC support session to configure the router for the workaround solution. There are very limited number of slots available for this service on a daily basis so we will schedule them on a first-come, first-serve basis. PalmVID customers have first priority for the available slots and may schedule a remote PC support session for the reduced IT support rate of $25 per 1/2 hour (the IT support rate is normally $50 per 1/2 hour). Non-PalmVID customers who purchased items elsewhere can also schedule the same service charged at the regular IT support rate of $50 per 1/2 hour. Both customer and non-customer rates are billed in full 1/2 hour increments.

• Click this link to download and view the workaround instructions: P2PLiveCam Workaround Instructions 091419.pdf
  This workaround solution will work for most WiFi hidden cameras that are experiencing this same issue that use the P2PLiveCam app as long as the camera model has the web browser interface as part of it's firmware. These workaround instructions may also work for many WiFi hidden cameras that cannot be viewed remotely when using mobile data or other WiFi networks if the cameras use similar apps including P2PCAMAP, iMiniCam, HDMiniCam, HDMiniCam Pro, BVCAM, HHMiniCam, Pro iCam, SotionCam, MUCam, CBHCAM, RMON, and other similar apps from the developer gang zhang (or gang.zhang)

Other information about this issue below has been updated as of 06/22/2020